Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

For your convenience, day care appointments are available. You can bring your pet at the time that works best for you and leave him/her with us for several hours or the day. We ask that you bring them in sometime in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, we will call you to go over the diagnosis and give you discharge instructions. You may set up a pick up time at this time.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room. If you don’t have a leash or can’t find it, we provide leashes inside the front door for your convenience.

Payment Policy

We require full payment at the time that services are rendered. Visa, MasterCard and Discover credit cards are all accepted, as well as cash and personal checks. For your convenience we offer Care Credit as a payment plan, and we have Senior Citizen discounts on services, excluding grooming.